Refund & Cancellation Policy

1. Overview

At WhatsNextUp, we want you to be completely satisfied with our Service. This Refund & Cancellation Policy outlines the terms under which you may request a refund or cancel your subscription. We strive to be fair and transparent in all our dealings.

2. Subscription Details

• Subscriptions are billed monthly on the date of initial purchase.
• All payments are processed securely via Razorpay.
• Accepted payment methods: Credit/Debit Cards, UPI, Netbanking, and Wallets.

3. Refund Policy

3.1 Eligible for Refund

• First-time subscription payment within the last 7 days
• Technical issues that prevented you from using the Service
• Duplicate or accidental payments
• Unauthorized transactions (subject to investigation)

3.2 Not Eligible for Refund

• Requests made after 7 days from the payment date
• Recurring monthly payments beyond the first billing cycle
• If you have substantially used the Service during the refund period
• Violation of our Terms of Service

3.3 How to Request a Refund

1. Send an email to contact@whatsnextup.com with the subject line "Refund Request".
2. Include your registered email address and reason for the refund.
3. Our team will review your request within 2 business days.
4. If approved, the refund will be processed within 5–7 business days.

4. Cancellation Policy

• Upon cancellation, your subscription remains active until the end of your current billing period.
• You will not be charged for the next billing cycle after cancellation.
• You retain full access to all features until your paid period expires.
• Your data and preferences are preserved for 30 days after expiry, in case you decide to resubscribe.
• You may resubscribe at any time to regain access.

5. Refund Processing

• Approved refunds are credited to your original payment method.
• Credit/Debit Card: 5–7 business days
• UPI: 3–5 business days
• Netbanking: 5–7 business days
• Wallet: 2–3 business days
• Processing times may vary depending on your bank or payment provider.

6. Failed Payments

If a recurring payment fails, we will notify you via email. Your subscription will remain in a "past due" state for up to 7 days while Razorpay retries the payment. If the payment continues to fail, your subscription will be suspended until payment is resolved.

7. Disputes & Chargebacks

If you believe a charge was made in error, please contact us at contact@whatsnextup.com before initiating a chargeback with your bank. We are committed to resolving payment disputes quickly and fairly.

8. Contact Us

For refund requests, cancellation help, or payment queries: